FITLIFY APP · ACCOUNT HELP
Delete your Fitlify account
The Fitlify member app is made by Acecode Technologies Limited. You can delete your Fitlify account and the personal data that goes with it at any time. Deleting it removes you from every gym you use with Fitlify, and it can't be undone.
Delete it in the app
This is the quickest way: your account is deleted straight away.
- Open the Fitlify app and sign in.
- Go to Account, then tap Delete account.
- Enter your password and confirm.
Or ask us to delete it
No longer have the app, or can't sign in? Send us a request. We'll reply to the email on your account to confirm it's yours, then delete the account within 7 days and email you when it's done.
Prefer email? Write to support@fitlify.co from the email address on your account, with “Fitlify account deletion” as the subject.
What we delete
At every gym where you have a Fitlify account:
- your profile and contact details, photo and emergency contacts
- your health questionnaire answers and the documents you or the gym uploaded
- your devices registered for notifications
- your Fitlify login, so you can no longer sign in
Upcoming class bookings and personal training sessions are cancelled, and your memberships and packages end. Nothing is refunded automatically; ask your gym about any balance.
What is kept, and for how long
- Invoices, payments and receipts stay with each gym, no longer linked to your profile. Agreements you signed (such as waivers) are kept as signed, with your name and signature, as the gym's record that you agreed. Gyms keep these for as long as tax, accounting or legal rules require, then handle them under their own policy.
- Activity and message records are kept with your personal details removed.
- If you also work at a gym on Fitlify, your staff login stays; only your member account is deleted.
Need help?
Contact Fitlify support at support@fitlify.co.