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Gym management software FAQs

Straight answers.

Getting started

What is Fitlify?

Fitlify is Nigerian-built gym management software for gyms, fitness studios and CrossFit boxes. It handles billing in naira, training management (trainers, PT packages and sessions), memberships, check-in, classes and a live dashboard in one system, with an app for your members.

Where is Fitlify based, and which cities does it cover?

Fitlify is built in Nigeria by a team based in Lagos. Gyms anywhere in Nigeria can use it — Lagos, Abuja, Port Harcourt and beyond — because it runs in the browser and on phones, and bills in naira.

Do I need special hardware?

No. A laptop or phone at the desk is enough, and a card terminal is optional. The kiosk app runs on a tablet at the door.

Can you move my existing member list?

Yes, on Growth and Enterprise. Send what you have — a spreadsheet, an export, even a register — and we'll help bring it across. On Enterprise we do the move for you.

How long does setup take?

You can start the same day, on Starter or a 14-day Growth trial. Guided setup with a member import takes [SETUP TIME].

Pricing & plans

What does Starter include?

Starter is ₦55,000 a month (₦605,000 a year) for up to 100 active members, with 1 staff account and 1 branch. It doesn't include online payments or add-ons, and there's no free trial; Growth and Enterprise come with a 14-day trial.

What counts as a member?

A member with an active membership at any point in the billing period. Frozen, expired and cancelled memberships, leads and guests don't count. They all stay in your records.

What happens when the trial ends?

Nothing is charged automatically. Pick a plan to carry on: Starter if you have 100 active members or fewer, Growth above that.

Can I change plans later?

Any time. Upgrades apply straight away; downgrades apply at the end of the period you've paid for.

How do I pay for Fitlify?

In naira, by card or transfer, monthly or annually. Annual billing is priced at 11 months: 1 month free.

Do you support more than one branch?

Yes, every branch on one account. Starter covers 1 branch. Growth includes 2, then ₦25,000 a month for each extra branch. Enterprise has unlimited branches.

Payments

Does Fitlify support recurring payments?

Not yet. Today Fitlify sends renewal reminders by email and SMS, and you record each payment against the member's invoice.

Which Nigerian payment methods can my members use?

Cash, bank transfer and card terminal (POS) at the desk, recorded against the member's invoice. Everything is billed in naira.

Does Fitlify charge a fee on member payments?

Not on cash, transfer or card-terminal payments. Online payments aren't switched on yet; when they are, Fitlify will keep a 3% platform fee on each online payment on Growth and Enterprise, on top of Paystack's own fee. Starter has no online payments.

Can I record cash, transfers and card-terminal payments?

Yes, against the member's invoice, with a receipt.

What about part-payments?

Record each one as it comes in. The invoice always shows what's left, and nothing drifts because every amount is held in kobo.

Training & classes

Can Fitlify manage personal training and trainers?

Yes. Keep a trainer roster, sell PT and class packages, schedule one-on-one and group sessions, and Fitlify counts sessions used and left. Trainers get their own role with no access to billing or settings.

Check-in & the member app

Can members check in without a smartphone?

Yes, at the front desk.

How do members find our gym in the app?

By searching your gym's name, or by scanning your gym's QR code.

Will members see our brand?

Not available yet on Growth and Enterprise: your logo and colours on the emails members receive.

Data & security

Is my data separate from other gyms'?

Yes. Each gym's data sits in its own database, not in a shared table.

Who on my team can see what?

Each role has its own permissions, and an activity log records who changed what.

Switching

Can we run our old system alongside for a while?

Yes, until your team is comfortable.

Can you move my existing member list?

Yes, on Growth and Enterprise. Send what you have — a spreadsheet, an export, even a register — and we'll help bring it across. On Enterprise we do the move for you.

How long does setup take?

You can start the same day, on Starter or a 14-day Growth trial. Guided setup with a member import takes [SETUP TIME].

What happens when the trial ends?

Nothing is charged automatically. Pick a plan to carry on: Starter if you have 100 active members or fewer, Growth above that.

Do I need special hardware?

No. A laptop or phone at the desk is enough, and a card terminal is optional. The kiosk app runs on a tablet at the door.

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