Member retention software
Keep members coming back
Most members don't quit — they lapse. Fitlify's renewal reminders and member app catch the renewal, answer the question and make the next visit easy.
A member rarely decides to leave. The plan runs out on a Tuesday, nobody notices until the following week, and by then the habit is gone.
Features in this solution
Tap a feature to see what it does.Their gym, in their pocket
Find the gym by name or QR code, then check in, book and pull up receipts without asking the desk.
- Member appMembers manage their membership, book and check in from their phone.
- Book classes from the appMembers book a class or join the waitlist in a couple of taps.
- Book PT from the appMembers book, move or cancel their personal training sessions themselves.
- Billing in the appMembers see their invoices and download receipts any time.
- Verified phone numbersMembers confirm their number by OTP, so SMS reaches them.
- Self-service freezeMembers pause their membership from the app when they travel.
Member app & portal
Sample data
Catch renewals before they lapse
See who's about to expire and remind them the way they'll actually read.
- Email remindersRenewal reminders and receipts go out by email automatically.
- Push notificationsReach members on their phone for bookings, reminders and news.
- SMS remindersReminders by SMS for members who don't check email.
- In-app messagingChat with members inside the app; no more WhatsApp broadcasts.
- Editable templatesChange the wording of every message your gym sends.
- Message logSee every email and SMS sent, to whom, and whether it delivered.
- Branded emailsEmails carry your logo and colours, not ours.
Messaging & remindersBilling & payments
Expiring this week19 members
Zainab M. · Basic Monthly · 3 daysSMS sent
Obinna E. · expired 12 days agoReminder 2 of 3
Segun B. · Premium + PT · 5 daysEmail sent
Funmi D. · Basic Monthly · 6 daysEmail sent
Sample data
Programs members actually follow
Workouts and multi-week programs, built by your trainers and delivered to each member's phone.
- Auto-assigned programsBuying a PT package gives the member their training program straight away.
- Exercise libraryHundreds of exercises with demos, plus your own.
- Workout builderBuild workouts with sets, supersets and circuits in minutes.
- Training programsTrainers build multi-week programs and assign them to members.
- Build your ownMembers create their own routines and log them.
- 30/45/60-minute versionsShort on time? Members switch to the shorter version of today's workout.
- Workout of the dayPost today's workout; members see it in the app.
- TV workoutsShow the day's workout on the screens in your gym.
- Auto weightsWeights are worked out from each member's best lifts.
Workouts & programmingTraining & trainers
Program · Kemi A.Coach Bayo · week 3 of 8
Back squat · 4 × 6Done
Romanian deadlift · 3 × 8Done
Walking lunges · 3 × 12Next
Plank · 3 × 45sTo do
Sample data
See it on your own gym
A 30-minute walkthrough with your plans, prices and timetable.